I’m Josh Magno,
a product designer with 9 years of experience in user research and UX/UI. Here’s some work where I’ve built great relationships, solved complex problems, and designed pretty cool products for some amazing clients.
Designing Compass,
Pearl Hotel’s reservation and guest support tool.
Serving guests all over the world, Pearl Hotels looked to develop a new reservation and guest support tool for their Guest Services team.
As experience researcher and designer, I worked with Pearl’s Product team to prioritize key functions for their global agents.
Leading user interviews, design sprints, and usability tests, I landed on a prototype expected to reduce training costs, handling times, and save Pearl Hotels’ significant revenue.
Upgrading Telescope,
Jade Finance’s Asset Management tool.
Jade Finance looked to integrate an asset management type into their banking system crucial to the tax season.
I worked with Jade’s product and design team run user interviews, design and prototype the experience for this transfer, and conduct usability tests.
We delivered an intuitive experience expected to reduce processing times, increase the firm’s savings, and move away from an antiquated banking tool.
Redesigning Vitality,
John Hancock Insurance’s wellness benefits mobile app.
John Hancock works with Vitality Group to provide wellness programs to its millions of users across the United States. Users complete healthy activities in the Vitality program to decrease their insurance premium.
As experience researcher and designer, I worked with John Hancock’s internal team to streamline the Vitality app to make it easier for mobile users to find and complete Activities.
Leading design sprints and usability tests, I built a prototype that simplifies the Vitality app navigation and modernizes the interface, helping users reduce their insurance premiums faster than ever.
Research Projects
-
Project Pearl
HOSPITALITY • END-TO-END UX RESEARCH STRATEGY
I built and ran discover, define, design, and deliver exercises to drive a lighthouse design concept for a leading hotel brand!
-
Project Opal
FINTECH • GENERATIVE RESEARCH
I wrote and conducted user interviews to find current banking pain points and desired features!
-
Project Jasper
FINTECH • EVALUATIVE RESEARCH
I designed and ran a usability test to validate the design for a new comments & notifications feature!